Keep every customer in the loop, on WhatsApp
From booking confirmation to review request, messages reach your customers automatically, under your business name and in their language, and their replies come back to your team.
-
Fewer no-shows
An automatic reminder before every visit brings it back to mind, so customers turn up or cancel early enough to refill the slot.
-
More reviews
The review request lands right after the visit, while the experience is still fresh.
-
No manual messaging
Confirmations, reminders and review requests send themselves, so nobody is stuck on the phone.
The right message at the right moment
From the moment a booking is made to after the visit, every message goes out on time without anyone on your team chasing it.
- Instant booking confirmation
- Reminders that cut no-shows
- A review request after the visit
Customer replies reach your team
When a customer replies, it lands in razza next to their booking, so no message slips through.
- Notified the moment a reply arrives
- Every reply saved with the booking
- Easier follow-up on every booking
You choose what goes out
Turn any message on or off in a tap, and preview exactly what your customers will read before it reaches them.
- On and off for each message type
- Preview messages as customers see them
- Your business name, your customer's language
WhatsApp questions
Does my business name show in the messages?
Yes. Your business name is in every message, so customers know who it is from at a glance.
Which language are messages sent in?
The customer's language, Arabic or English.
Can I turn some messages off?
Yes. Each type of message can be turned on or off from your settings at any time.
What happens when a customer replies?
The reply reaches razza with a notification for your team, and is saved with the booking.
Do online bookings get the messages too?
Yes. Bookings from your booking site and bookings your team makes get the same messages.
See WhatsApp messages in razza
A live walkthrough of how messages reach your customers and how their replies come back to your team.